Cancellation policy
You can walk away from an unconfirmed enquiry at no charge from Ceylon Birdeye. After a booking is confirmed, cancellation follows the terms written in your quote.
Before confirmation
If you have only enquired, you can stop. There is no cancellation fee from Ceylon Birdeye for a request that was never confirmed.
After confirmation
The quote is the place that states how a change or a cancellation is handled, including any charge. Read that part before you accept. If it is unclear, ask for it in writing on the same WhatsApp thread or by phone.
Contact +94 77 651 3500 as soon as you know your plans have changed. Earlier notice gives us a better chance to adjust the vehicle and the days.
Third parties
A hotel, a train, a guide arranged through someone else, or an entrance ticket may have its own cancellation rule. That rule applies to that part of the journey. We will identify third-party items in the quote when they are part of what we are arranging.
If we cannot provide the vehicle
If Ceylon Birdeye cancels a confirmed vehicle service, we tell you promptly and either help arrange a suitable alternative or return the money you paid us for the service we can no longer provide.
Last updated 9 November 2026. See also the booking policy.