GOOD TO KNOW

Travel answers

Straight answers to the questions travellers ask before they enquire: what we offer, which places, vehicles, inclusions, how to write to us, and what happens if plans change.

The short answer under each question is the same answer used for the page’s structured data, so the visible text and the machine-readable text stay aligned.

If your question is not here, call or message +94 77 651 3500.

What does Ceylon Birdeye offer?

Ceylon Birdeye provides tours and private vehicles for travellers exploring Sri Lanka, with a focus on historic places. Send your preferred route, travel dates and group size to discuss a personalised journey.

The work is planned by enquiry. You can start from one of the itineraries, from a list of places, or from a route of your own. We then talk through dates, the vehicle and what a quote should include.

A message or a trip-planner request is not a booking. Availability and price are confirmed in the conversation.

Which historic places can I include in my Sri Lanka itinerary?

You can include Sigiriya, Dambulla, Polonnaruwa, Anuradhapura, Kandy, Galle Fort, Yapahuwa and Mihintale. Your final route depends on your days, your starting point and your interests.

Those eight places are the ones published on this website today. Six of them are UNESCO World Heritage properties. Yapahuwa and Mihintale are not separately UNESCO-listed.

See the official UNESCO list for Sri Lanka. Other places can be discussed if they fit the days you have. We will say so if a wish list is too full for the time.

Can I request a vehicle for my own itinerary?

Yes. Share your destinations, group size and luggage. Ceylon Birdeye can discuss a suitable private vehicle and confirm availability, arrangements and a quote with you.

You do not have to choose one of the tours. A private car, a private van or a larger group vehicle is a category, not a booking. The exact vehicle is agreed in the quote.

Read the vehicle types for the usual group sizes, then tell us if your luggage or mobility needs change the picture.

Are entrance tickets and guides included?

Inclusions are confirmed in your individual quote. Ask about entrance tickets, specialist guides, accommodation, meals and any additional vehicle costs before you confirm.

Nothing on the website should be read as included. If a guide, a ticket or a night’s stay is part of the journey, it will be written in the quote. If it is not written there, it is not included.

Site rules and opening arrangements should be checked close to your dates. Heritage places can change their practical details.

How do I enquire about a tour?

Use the trip planner to prepare your request, then send it on WhatsApp to +94 77 651 3500. You can also call the same number. An enquiry is not a confirmed booking.

The planner keeps your details in the browser. They are not stored on this website. When you choose “Continue in WhatsApp”, WhatsApp opens with the message ready. You decide whether to send it.

The steps after that are described in the booking policy.

What if I need to change or cancel?

Before anything is confirmed, you can stop the conversation with no charge from Ceylon Birdeye. After a quote is accepted, the change and cancellation terms are the ones written in that quote.

Tell us as soon as you can on +94 77 651 3500 or WhatsApp. Hotels, trains and entrance tickets that a third party has issued may have their own rules. Those rules apply to that part of the trip.

Read the cancellation policy for the full account. Your written quote is the agreement for your particular journey.